Refund policy

At Dusty Lifestyle, we want you to love your new gear! We understand that sometimes things don't quite fit or aren't what you expected, so we've made our returns and exchanges process as simple as possible.

CHANGE OF MIND RETURNS

Not completely happy with your purchase? No worries!

We accept returns on full-priced items for a refund within 25 days of receiving your order, including for change of mind or incorrect sizing.

To be eligible for a change-of-mind return:

  • Items must be unworn, unused and in their original, saleable condition.

  • All original tags must remain attached.

  • Items must be returned within 25 days of receiving your order.

  • Proof of purchase must be provided.

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed to your original payment method within 7 days of approval. Please allow additional time for your bank or payment provider to process the refund.

Customers are responsible for return postage costs for change-of-mind returns. Original shipping charges are not refunded for change-of-mind returns.

SIZE EXCHANGES

Ordered the wrong size? We've got you covered!

We happily accept size exchanges on full-priced clothing within 25 days of receiving your order, provided that:

  • Items are unworn, unused and in their original, saleable condition.

  • All original tags remain attached.

  • Proof of purchase is provided.

  • The requested replacement size is available.

How exchange postage works:

  • You cover the cost of postage to return the item to Dusty Lifestyle.

  • We'll cover the cost of standard postage to send your replacement size back to you.

Before returning your item, please email sales@dustylifestyle.com.au with your order number and the size you'd like to exchange it for.

Once we've received and inspected your returned item, we'll arrange for your replacement size to be sent out, subject to stock availability.

If your requested size is unavailable, we'll contact you to discuss your options.

SALE ITEMS & GIFT CARDS

All sale items and gift cards are considered final purchases for change-of-mind purposes.

We do not offer change-of-mind refunds, exchanges or store credits on sale items or gift cards.

Please choose carefully when purchasing sale items. If you're unsure about sizing, colours or product details, feel free to contact us before placing your order. We're always happy to help!

This does not affect your rights under Australian Consumer Law. If a product is faulty, not as described or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy regardless of whether the item was purchased on sale.

FAULTY OR DAMAGED ITEMS

We take pride in our products and want every Dusty Lifestyle order to arrive in great condition.

If you receive an item that is faulty, damaged or incorrect, please email sales@dustylifestyle.com.au as soon as possible.

Where possible, please contact us within 10 days of receiving your order so we can assist promptly.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the fault or damage, where available

We'll review the issue and work with you to arrange an appropriate resolution.

Depending on the circumstances and your rights under Australian Consumer Law, this may include a repair, replacement or refund.

The 10-day notification request does not limit your statutory consumer rights.

RETURN SHIPPING COSTS

Change-of-mind returns: Customers are responsible for return postage costs. Original shipping charges are not refunded.

Size exchanges: Customers pay postage to return the original item. Dusty Lifestyle covers standard postage to send the replacement size.

Faulty, damaged or incorrect items: Return shipping costs and other remedies will be handled in accordance with Australian Consumer Law. Where applicable, Dusty Lifestyle will cover reasonable return postage costs.

We recommend using a tracked postage service when returning items, as this helps both parties monitor the parcel's delivery.

AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

NEED A HAND?

Have a question about a return, exchange or faulty item? Get in touch with our team and we'll be happy to help.

DUSTY LIFESTYLE

Email: sales@dustylifestyle.com.au

Born in the Goldfields. Made for the Dust.